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If it’s not on your radar already, you’ll want to watch how vendor chargebacks impact your supply chain spend. Walmart, Target and other retailers have been putting together plans to impose tighter controls on suppliers. It's part of a growing trend and it underscores a very, very significant business reality: if your company doesn't have an effective program for handling chargebacks, you're going to lose a lot of money.
Ordinary chargeback monitoring programs look at why the chargeback occurred, what carrier was used, and the amount of time a customer spends unloading, among other things. Great chargeback programs can identify the root cause for the chargeback. For example, if your customer is failing to unload the trucks in a timely manner, or arbitrarily delaying the transit times by failing to provide appointment times, why should your company be penalized for their inefficiencies and ineptitude?
If you have questions or could use help putting together a program to monitor vendor chargebacks, I recommend getting in touch with our friends at Supply Chain Edge. They’ve done a ton of work in helping companies manage this and the savings will be one of the strongest returns you can find.
As we like to remind you each week: we’re on your team, we’re here to help, and we’re passionate about seeing you be successful.
