SDDC Issues Customer/Carrier Advisory
Military Surface Deployment and Distribution Command
Customer/Carrier Advisory
January 2014
CA-13-07/11-0106 - Update 2
Subject: Update 2 - Non-Selection and Service Failure codes in the Carrier Performance Module (CPM)
Purpose: To inform shippers and Transportation Service Providers (TSPs) that all three digit Non-Selection and Service Failure codes have been modified to two digit codes to conform to system requirements.
Be Advised: Below are the updated codes:
Non-Selection Reason Codes
All Non-Selection (“N” code) incidents should have remarks entered by the Reporter to explain and justify the reason for the Non-Selection (e.g., date & time TSP was contacted or attempted contact was made, name of TSP representative, etc.).
N1 Excusable Refusal: When the TSP declines a shipment within one hour of offer, or if a TSP declines any FAK shipment that is to be picked up in less than 24 hours or any TPS shipment that has to be picked up in less than 48 hours.
N2 TSP Unreachable: Example includes when the TSP fails to answer the phone (or the phone number or email is wrong or returned as undeliverable).
N3 Low cost not used in order to use carrier onsite: Example includes a TSP that just unloaded freight at an installation and is available to take an outbound load.
N4 Traffic Distribution: Examples would include if a shipper had two or more loads going out and decided to split it up to distribute among two or more TSPs.
N5 Required Small Business Selection: When small business selection is a requirement in a contract.
N6 Contract requires specific requested mode: When a contract requires a specific mode/equipment.
N7 Lower cost TSP not used due to past performance: Loss/Damage: When a shipper has documented proof (via a Transportation Discrepancy Report (TDR), Carrier Performance Module (CPM) incident, or other acceptable documentation) of previous loss or damage by a specific TSP.
N8 Low cost TSP not used due to past performance: Transit Time: When a shipper has documented proof (via a TDR, CPM incident, or other acceptable documentation) of a TSP that either has exceeded standard transit times as stated in the DTR Chapter 202 Tables 202-3/202-4 (DOD Standard Transit Time Guide) or delivered after the RDD (NOTE: standard transit time is the default; if a shipper decides to put an RDD on a BL that exceeds standard transit time, the Standard Transit Time Guide overrules that).
N9 Lower cost TSP not used due to past performance: No-shows: When a shipper has documented proof (via a TDR, CPM incident, or other acceptable documentation) of previous no-shows by a specific TSP.
NA Lower cost TSP not used due to past performance: Mechanical failures: When a shipper has documented proof (via a TDR, CPM incident, or other acceptable documentation) of previous mechanical breakdowns by a specific TSP.
NB Lower cost TSP not used due to past performance: Other: When a shipper has documented proof (via a TDR, CPM incident, or other acceptable documentation) of previous negative past performance by a specific TSP. Examples include, but are not limited to: TSP is in non-use status.
NC Carrier not used due to multi-equipment requirement: When the same TSP must haul a combination load and more than one Bill of Lading with the same origin and destination is used. Examples include: Arms, Ammunition and Explosives (AA&E) or hazardous materials shipments requiring segregation provisions IAW the 49 CFR and/or DoD regulations, or other Transportation Protective Service (TPS) shipments that would necessitate the combination of more than one type of equipment.
ND Low cost carrier not used due to mission requirements/ convenience of the government: When a situation dictates a specific TSP must be selected for the shipment. Reporter MUST enter a valid explanation in the “Remarks” block when using this code. Contact SDDC for further guidance.
Service Failure Reason Codes
All Service Failure (“F” code) incidents should have remarks entered by the Reporter to explain and justify the reason for the Service Failure.
F1 Shipment Refusal: When a TSP fails to accept or decline a shipment within one hour of offer. Shipments must be offered at least 24 hours in advance or 48 hours when Transportation Protective Serve (TPS) is required. A Transportation Officer (TO) can specify a shorter response time for high-priority shipments, but CANNOT charge a TSP with a refusal if the TSP declines the shipment.
F2 Improper or Inadequate Equipment: When a TSP arrives at origin with equipment different from what the shipper ordered and no equipment substitutions had been agreed upon by shipper and TSP prior to arrival. Another example includes TSP showing up with unsafe equipment (e.g.; brake or head lights inoperable; holes in the trailer bed; bald or tread bare tires; mechanical failure; etc.).
F3 TSP Unable to Meet Service Requirements: Examples include, but are not limited to: TPS drivers that do not have adequate security clearance; drivers that fail to meet general qualifications as defined in 49 CFR Part 391, Subpart B § 391.11 (e.g., can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records); and/or when a TSP fails to acquire the proper permits for the cargo being transported.
F4 Failure to Pick Up at Origin as Scheduled: When a TSP fails to report to origin at the agreed-upon time and place as scheduled with the TO.
F5 TSP Failed to Meet DDD/RDD: When a TSP fails to deliver by the Desired Delivery Date (DDD) or Required Delivery Date (RDD) as shown on the Bill of Lading (BL). Shippers CANNOT charge a TSP with failure to meet DDD/RDD if they did not annotate a proper date on the BL consistent with the DTR Chapter 202 Tables 202-3/202-4 (DOD Standard Transit Time Guide).
F6 Time-In-Transit: When a TSP fails to follow standard transit times as defined in the DTR Chapter 202 Tables 202-3/202-4 (DOD Standard Transit Time Guide).
F7 Failure to Provide Protective Service: When a TSP fails to provide satellite monitoring (SNS), trailer tracking (DCS), or any other Protective Service as annotated on the BL and defined in the DTR Chapter 205 Table 205-8 while in transit from origin to destination.
F8 Failure to Provide Signature and Tally Record: When a TSP fails to properly annotate and provide a DD Form 1907 Signature and Tally Record as required on the BL for the cargo being transported.
F9 Mishandling Freight: Examples include, but are not limited to: When a TSP transloads cargo without SDDC approval; improper tie down or protection of cargo; and/or improper use of intermodal services.
FA Loss or Damage: When a TSP is responsible for loss or damage of cargo.
FB Improper Routing: When a TSP fails to follow DOT-authorized routes for the cargo they are transporting.
FC Use of Bad Language, Offensive Behavior: Examples include, but are not limited to, drivers or any TSP representatives that harass or use abusive language or lewd behavior towards or in the presence of DOD representatives.
FD Nonpayment of Just Debts: When a TSP fails to pay their subcontractor.
FE Falsification of a PowerTrack delivery: When a TSP changes the status of a shipment to “delivered” in PowerTrack (Syncada) prior to delivering the freight.
FF Double Brokering: When a TSP brokers freight to a carrier who then brokers the freight to another carrier.
FG Drug/Alcohol/Firearm Abuse: Example includes a driver that arrives intoxicated or under the influence of drugs.
FH Theft- TSP Responsible: When a TSP is responsible for the theft of DOD cargo.
FJ Shortage – TSP Responsible: When a TSP is responsible for the shortage of DOD cargo.
FK Commitment Withdrawal: When a TSP responds to an automated transportation request (ATR) as able to accept the load, and then declines at time of award. Shippers CANNOT charge a TSP with Commitment Withdrawal if they fail to contact the TSP within one hour of ATR offer closing.
FL Unauthorized Load/Broker Board Posting: When a TSP posts shipment information to any type of load/broker board with payment information prior to having been awarded that load by the shipper.
FM Shipment Refusal- Spot Bid: When a TSP bids on a shipment via SpotBid on the Web, then declines the shipment when the shipper calls to award the load.
FN Shipment Refusal- Negotiation: When a TSP bids on an SDDC-negotiated shipment, and then declines the shipment when the shipper calls to award the load.
FP Other Service Failure: Other service failures not covered in the codes above (contact the SDDC G9 Quality Assurance Branch at the email address or phone number below for clarification).
SDDC POCs: Questions pertaining to this Advisory can be addressed to: usarmy.scott.sddc.mbx.carrier-performance@mail.mil or (618) 220-6470.
