Estes Express recently presented a Customer Excellence Award to selected partners and TranzAct Technologies was honored to be a recipient.
A Proud Moment
This May marked a significant achievement for TranzAct Technologies as we were honored with the Customer Excellence Award by Estes Express. This accolade recognizes our commitment to delivering outstanding service and quality in the transportation sector. It reflects the hard work and dedication of our team members, who continually strive to exceed customer expectations.
What This Award Means
Estes Express, a top 10 LTL carrier, introduced the Customer Excellence Award this year to acknowledge customers who demonstrate exemplary commitment to quality in their shipping practices. As a top-tier carrier, Estes recognizes the importance of fostering strong, collaborative relationships with partners who prioritize excellence and reliability in their operations. This initiative underscores the value of mutual dedication to high standards and continuous improvement in the logistics industry. Carrie Johnstone, Estes Vice President of Customer Experience and Innovation, commented that “At Estes, we believe that strong partnerships drive success”.
A team from Estes Express presents TranzAct Technologies with a Customer Service Excellence Award
Receiving this award from Estes Express reinforces our position as a trusted partner in the transportation industry and motivates us to continue our mission of enhancing supply chain management. Jean Regan, President and CEO of TranzAct Technologies, commented that “We’re very thankful to be recognized by Estes for our strong relationship with them and our mutual interest in providing shippers with excellent service.”
How It All Fits Together
TranzAct has worked with Estes for several years through their involvement in its Freedom Logistics network, which provides mid-size shippers with the benefits typically reserved for larger shippers. This program offers exclusive LTL carrier rates and capacity, ensuring our clients receive great service and value.
Along with forming partnerships with LTL carriers, TranzAct Technologies prides itself on delivering exceptional service through a suite of logistics services combining technology, consulting, and dedicated customer support.
Another recognition of our commitment to providing quality services through our partnerships is our standing as a FedEx Certified Auditor for our freight audit and payment services.
Moving Forward
Looking ahead, we remain dedicated to fostering strong industry partnerships. Our focus on customer satisfaction and operational excellence will continue to guide our efforts as we navigate the evolving landscape of the transportation industry.
With significant changes to LTL shipping taking place this July as the NMFTA rolls out freight class changes, the ability to work well with LTL carriers is becoming even more important.
TranzAct Technologies is well-equipped to navigate these changes, thanks to our strong relationships with leading carriers and our expertise in the LTL environment. Our proactive approach focuses on preparing shippers for these changes. By staying informed and adaptable, we help shippers mitigate risks and find new opportunities in the LTL industry.
We are excited about the future and look forward to continuing to strengthen partnerships throughout the logistics industry.
